Learning Platform Frequently Asked Questions
What kind of DEVICE should I use for the best results?
- Desktop PC or Mac
- Laptop PC or Mac
- iPad or tablet
- Cellphone (a cell phone can be used, however, for the best experience we don’t recommended)
- DO NOT use a Chromebook! Due to Chromebook’s incompatibility with some video players, Chromebook will not work with our Learning Management System. Please use another device that is not a Chromebook.
What kind of BROWSER should I use?
- Chrome
- Firefox
- Edge
- Safari
- DO NOT use Internet Explorer! Microsoft has not supported or updated IE since 2015. IE should not be used at all for internet safety.
What kind of INTERNET CONNECTION should I have?
- Wi-Fi and LAN connections work best. When using Wi-Fi, it must be a strong connection. Don’t use public Wi-Fi. Public Wi-Fi has a lot of traffic on the signal, which is problematic. This will cause a lot of buffering and breaks in the connection.
- If you are using a smartphone, DO NOT use your data plan! A data signal is inconsistent, and you may have issues completing the full webinar as needed.
I thought I was registered but when I try to go in and check it says "the form isn't available."
- This indicates you are ALREADY registered.
- You need to log in to the learning platform and you will be able to access the course.
I don’t see the courses I purchased in “My Courses.”
- Log in (you must be logged in to access the course(s) you purchased).
- Click on the course that you purchased to load it into your account.
I registered for the webinar. When I go in to access it, the links don't work.
- You must be logged in to access webinars for both LIVE and ON DEMAND viewing.
How do I log in?
- You can log in using your OOTA login information.
The course is not advancing after I have watched a video in a Lesson. What do I do?
- You don’t need to watch the video again unless you want to.
- Make sure you don’t stop the video before it reaches the end.
- Give it a minute.
- Refresh the browser.
- When you begin a course DO NOT advance the video manually. This will affect your being able to advance to the next item in your course.
How can I get help not listed in the FAQ?
Email ootacert@gmail.com - Contacting us via email is the fastest and most efficient way to get help.
Additional resources for common situations are available here to download:
How do I access my LIVE webinar after purchase?
How do I access my ON DEMAND webinar after purchase?
How can I access my certificate if I've already completed the course and passed the quiz?
How long will quizzes remain open after a live CE event?
- You will need to complete the quiz within 14 days.
Thank you!